Information We Collect
We collect the following types of personal information directly from you when you request a quote, use our online estimator, contact us, or schedule service:
Contact Information
- Full name
- Email address
- Phone number
- Service address (street, city, state, ZIP)
Job-Specific Information
- Photos of items you submit for quoting
- Descriptions of items requiring removal
- Property access notes (gate codes, HOA information, driveway conditions)
- Scheduling preferences and availability
- Special handling requirements (hazardous materials disclosure, fragile items, etc.)
Payment Information
When you pay for service, payment is processed by our third-party payment processor. We do not store full credit card numbers. We may retain transaction records including amount, date, and last four digits of the card used for accounting and dispute resolution purposes.
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website
- Device type (mobile, desktop, tablet)
- Approximate geographic location based on IP address
Communication Records
We retain records of communications with you, including:
- Email correspondence
- SMS/text message conversations
- Phone call notes
- Quote requests and estimator submissions
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- To respond to quote requests and estimator submissions
- To schedule, confirm, and complete junk removal services
- To dispatch crews and communicate arrival windows
- To process payments and provide receipts
- To follow up on service quality
Customer Support
- To respond to your questions and requests
- To resolve complaints, disputes, or warranty claims
- To provide Certificates of Insurance to HOAs or property managers on request
Legal and Operational Obligations
- To comply with applicable laws and regulations
- To maintain accurate business and accounting records
- To document services for tax purposes (including donation receipts)
- To document disposal of hazardous materials per state and federal regulations
- To respond to legal process (subpoenas, court orders, government investigations)
Marketing (With Your Consent)
- To send you promotional emails about services, seasonal offers, or new service areas — only if you have opted in
- To send you SMS/text messages with promotional content — only if you have opted in via our compliant opt-in process
- To improve our services based on aggregate, de-identified usage patterns
Analytics and Improvement
- To understand how our website is used
- To improve site performance and user experience
- To measure the effectiveness of our marketing efforts
SMS and Text Message Communications
By providing your phone number, you consent to receive SMS/text messages from us related to your service, including:
- Quote confirmations
- Appointment reminders
- Arrival window updates
- Service completion notifications
- Receipt delivery
These transactional messages are sent through GoHighLevel, our communications platform.
Promotional SMS
We will only send you promotional or marketing SMS messages if you have separately opted in through a compliant opt-in process. Opt-in is never required as a condition of receiving service.
Opt-Out
You can stop receiving SMS messages from us at any time by replying STOP to any message. We will confirm your opt-out, and you will not receive further SMS communications from us (other than transactional messages required to complete services you have already scheduled).
Message Frequency and Costs
Message frequency varies based on your service activity. Standard message and data rates may apply per your wireless carrier's plan. We do not charge a fee for SMS messages, but your carrier may.
TCPA Compliance
We comply with the federal Telephone Consumer Protection Act (TCPA) and FCC regulations governing SMS communications.
Email Communications
We send the following types of emails:
Transactional Emails
We send emails related to your service, including quote confirmations, appointment reminders, receipts, and follow-up communications. These emails are sent automatically when you interact with our service and are not promotional.
Marketing Emails
We may send promotional emails about services, seasonal offers, or content from our blog. We send marketing emails only to customers who have opted in.
Opt-Out
Every marketing email includes an unsubscribe link. You can unsubscribe at any time by clicking that link or by emailing us at the address in Section 13.
CAN-SPAM Compliance
We comply with the federal CAN-SPAM Act, including accurate sender information, clear identification of promotional content, and honoring opt-out requests promptly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using HTTPS/TLS
- Encrypted database storage with Neon
- Limited employee access to personal information on a need-to-know basis
- Regular review of security practices
However, no system can be 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach affecting your personal information, we will notify you in accordance with applicable Colorado state and federal breach notification laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
General Retention Periods
- Quote requests that did not result in service: 12 months
- Completed service records: 7 years (for tax and accounting purposes)
- Marketing communication preferences: until you opt out or request deletion
- Job photos submitted via the estimator or quote form: 24 months
- Communication records (email, SMS, phone notes): 3 years
After these periods expire, we delete or de-identify the information unless a longer retention period is required by law.
Your Choices and Requests
Based on our size, the Colorado Privacy Act does not currently apply to us. We still voluntarily honor the following requests from all customers, wherever you live:
- Access: ask what personal information we hold about you and get a copy of it.
- Correction: ask us to correct information that is wrong.
- Deletion: ask us to delete your information, except what we must keep for legal, tax, or accounting reasons.
- Marketing opt-out: reply STOP to any text, or use the unsubscribe link in any marketing email.
We do not sell personal data.
How to Make a Request
Contact us using the information in Section 13. We may need to verify your identity first. We normally respond within 45 days. If we decline a request, you can reply to our response and ask us to reconsider. You can also contact the Colorado Attorney General's office at coag.gov.
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected personal information from a child under 16, please contact us and we will delete it promptly.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.
Third-Party Services We Use
- GoHighLevel — CRM and SMS platform (gohighlevel.com)
- Resend — Email delivery (resend.com)
- Neon — Database hosting (neon.tech)
- Google Maps / Geocoding — For service area verification (google.com/maps)
- Payment processors as displayed at checkout
Each of these services has its own privacy policy governing its handling of your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Effective" date at the top of this policy
- Notify you via email if you have an active account or are an active customer
- Post a notice on our website
We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
We will respond to your inquiry within a reasonable time, and within 45 days for access, correction, or deletion requests.
This document was last updated on October 9, 2026. If you have questions or need this information in an alternative format, please contact us using the information above.